Bettway Privacy Policy — Protecting Your Data Is Our Commitment

1. What information we collect

1.1 Information collected during registration

When you create an account with bettway, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Address and country information
• Password for account security (stored encrypted)
• Communication preferences

1.2 Transaction-related information

During deposits or withdrawals, we collect:

• Bank account or payment method details
• Transaction amount and date
• Transaction status and history

1.3 Information for identity verification (KYC)

For security and regulatory purposes, we collect the following as part of the KYC process:

• Copy of national ID card or passport
• Selfie photo (where required)
• Proof of address (utility bill, bank statement)

1.4 Technical information

From your device and browsing activity, we collect:

• IP address and device information
• Browser type information
• Time spent on the platform and page views
• Click and interaction data

2. How We Use Your Information

Bettway uses your personal information solely for the following purposes:

• To create and manage your account
• To process and monitor transactions
• To provide customer service and support
• To prevent fraud and criminal activity
• To comply with legal and regulatory requirements
• To improve our service and add new features
• To send marketing and promotional messages (with your consent)

3. Who We Share Your Information With

Bettway shares your information with trusted third parties only when necessary:

3.1 Payment Processors

We share information with authorized payment processors to handle deposits and withdrawals. They comply with PCI DSS standards.

3.2 Legal & Regulatory Authorities

Where required by law, we may provide relevant information to government authorities.

3.3 Service Providers

We work with trusted service providers for hosting, data analytics, and customer support. They maintain the same privacy standards we do.

4. How We Keep Your Information Secure

Bettway uses advanced technology to keep your data secure:

• All data is protected through SSL/TLS encryption
• Payment information is stored in PCI DSS compliant systems
• Regular security audits and testing are conducted
• Only authorized personnel have access to the information they need
• We enforce strict access controls and multi-factor authentication
• Databases are backed up regularly and stored in a secure location

4.2 Cybersecurity Training

Our team receives regular training on data protection and cybersecurity.

5. Cookies & Tracking Technologies

Bettway uses cookies and similar technologies to enhance your experience.

5.1 What Are Cookies?

Cookies are small text files stored in your browser. They help remember your preferences and login details.

5.2 Types of Cookies

• Essential cookies: Required for the platform to function
• Preference cookies: To remember your preferences and language settings
• Analytics cookies: To track user activity for service improvement
• Marketing cookies: To show relevant advertisements (with your consent)

6. How Long We Retain Your Information

Bettway retains your personal information only for as long as needed:

• All information is retained for as long as your account remains active
• After account closure, certain information may be retained for up to 7 years to meet legal obligations
• Marketing data is retained until you unsubscribe
• Analytics data is typically deleted after 12 months

7. Your Rights

You have several rights regarding your personal information:

7.1 Right of Access

You can log in to your account at any time to view the information we hold about you.

7.2 Right of Rectification

If your information is incorrect, you can update it at any time.

7.3 Right to Erasure

You may request the deletion of your information under certain circumstances.

7.4 Data Portability

You can request a copy of your information at any time.

7.5 Right to Restriction

You may request that we stop processing your information for specific reasons.

8. Privacy Contact

For any questions or concerns about your privacy or data, please get in touch with us:

Email: [email protected]
Address: bettway Customer Service, Dhaka, Bangladesh
Live chat: [email protected]

We typically respond to your request within 15 days. Complex matters may take up to 30 days.